Gutena Forms Not Sending Emails? Here’s How to Fix It

It can be frustrating when your Gutena Forms show a success message on the form, but the notification emails never arrive. You may miss admin alerts or not receive confirmation emails after submitting the form.

In most cases, the issue is not with Gutena Forms itself. It usually happens because WordPress relies on its default mail function, which may not be properly configured by your hosting server. This guide will help you identify the issue and improve email delivery using reliable SMTP.

Why Gutena Forms Emails May Not Be Sending

By default, WordPress sends emails using the wp_mail() function. This method depends on your hosting server to deliver messages.

Many hosting servers are not optimized for email delivery and may lack proper authentication. As a result, email providers like Gmail or Outlook may block, delay, or send emails to the spam folder.

Common Causes and Fixes

1. Notification settings are not configured correctly

Sometimes the issue is caused by missing or incorrect notification settings. If the recipient email, subject, or reply-to field is empty or incorrect, the email may not be delivered as expected.

Steps to fix:

1. Open the page or post where your Gutena Form is added.
2. Select the Gutena Forms block.

• Open the Notification settings from the sidebar.
• Confirm the Recipient Email is correct.
• Make sure the Email Subject is added.
• Check that the Reply-To field is mapped to a valid email field.
• Click Save or Update.

Note: If the recipient’s email is empty or incorrect, notifications may not reach the right inbox.

2. WordPress Default Mail Is Unreliable

If your Gutena Forms notification settings are correct but emails still do not arrive, the issue may be related to WordPress’s default email system.

If you need a reliable way to send emails from WordPress, Post SMTP is a great solution!

Many users experience issues with WordPress emails not sending. Let’s fix that together by setting up Post SMTP.

Post SMTP improves email delivery by sending your WordPress emails through an authenticated SMTP or API-based mailer instead of relying on your hosting server’s default mail function.

Follow the steps below to configure the Post SMTP plugin:

Install and Activate the Post SMTP Plugin

1. Before getting started, you’ll need to install the Post SMTP plugin.
2. Let’s cover the steps to set up Brevo (formerly Sendinblue) with Post SMTP.
3. You can configure any Mailer service with Post SMTP; check out Post SMTP’s complete mailer guide.
4. Now, go to the Post SMTP dashboard and click Start the wizard.

Select the SMTP Mailer

A window will pop up containing different Mailers services ; select Brevo from here.

Configure and Authenticate SMTP Mailer

For the From Address, there are two required fields.

a. From Email (You must use the same email address you used to log in to your Brevo account.)

b. From Name.

After that, you must enter the API Key to connect your selected mailer with Post SMTP.

Click on the API tokens link to get redirected to Brevo’s API Key screen.

Generating an API Key

First, log in to your Brevo account, then open the Profile from the top-left corner, and click SMTP & API.

Then, click on Generate a new API Key.

Enter the key name and click Generate.

The API Key will be generated. Copy that and click OK. Return to the tab/window where the Post SMTP is open.

Now paste the copied API Key in the required field in the Post SMTP setup wizard.

Now click on Save and Continue.

Sending a Test Email:

A screen will appear with the field Recipient Email Address. This step will allow you to send a test email.

Enter the Recipient Email Address and click Send Test Email.

You can proceed further by clicking ‘I’ll send a test email later.’

You can view the log section by clicking on the “View logs” button or skip to the dashboard by clicking the ” Skip to the dashboard button.

As you can see, Post SMTP is configured.

Now open the Gutena Forms. Fill out the Gutena Forms with the required information and click Submit.

Click the Submit button to see the successfully submitted message on your screen.

Go to the inbox of the email address you used in the form. Here, you can see that the state has been successfully submitted, and you have received it at your email address.

Need Help?

If emails are still not working, check Post SMTP → Email Log for errors. Also, verify your Mailer settings, From Email, and Gutena Forms notification settings.

If the issue continues, contact our support team and share the error details from the email log.